Privacy Policy

Introduction

EquestroLabs ("we," "our," or "us") operates the Arena Time mobile application and website (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, username, and password
• Profile Information: Profile picture, bio, location, and riding experience
• Contact Information: Phone number, mailing address (if provided)
• Payment Information: Billing address, payment method details (processed securely by third-party providers)

Performance Data

We collect performance-related data including:

• Event times and results
• Performance classifications and rankings
• Personal bests and improvement trends
• Event participation history
• Competition results and standings

Usage Data

We automatically collect certain information about your use of the Service:

• Device information (model, operating system, unique device identifiers)
• App usage statistics and analytics
• Crash reports and error logs
• Network information and IP address
• Location data (if enabled)

How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide and maintain the Arena Time service
• Performance Tracking: To track and analyze your riding performance
• Leaderboards: To create and maintain competitive leaderboards
• Communication: To send you updates, notifications, and support messages
• Improvement: To improve our Service and develop new features
• Security: To protect against fraud and ensure Service security
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Public Information

The following information may be visible to other users:

• Username and profile information
• Performance results and rankings
• Leaderboard standings
• Public comments and interactions

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Data storage and processing (Firebase, Google Cloud)
• Analytics and performance monitoring
• Payment processing
• Customer support
• Marketing and communications

Legal Requirements

We may disclose your information if required by law or in response to:

• Legal process or court orders
• Government requests
• Protection of rights and safety
• Prevention of fraud or illegal activity

Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Hosted on secure, monitored servers
• Data Backup: Regular backups with secure storage

Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our Service

You may request deletion of your account and associated data at any time by contacting us at admin@equestrolabs.com.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of certain data processing activities
• Withdraw Consent: Withdraw consent for data processing

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Providing notice through the Service

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: admin@equestrolabs.com
• Address: EquestroLabs, [Your Address], [City, State, ZIP]
• Phone: [Your Phone Number]

Additional Information

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information.

European Union Privacy Rights

If you are in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal information.

Data Processing Legal Basis

We process your personal information based on the following legal bases:

• Consent: When you have given clear consent for processing
• Contract: When processing is necessary for the performance of a contract
• Legitimate Interest: When processing is necessary for our legitimate business interests
• Legal Obligation: When processing is required by law