Privacy Policy

Last updated: March 2, 2026

Introduction

EquestroLabs ("we," "our," or "us") operates the Arena Time mobile application and website (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Account Information: Name, email address, username, and password
  • Profile Information: Profile picture, bio, location, and riding experience
  • Contact Information: Phone number, mailing address (if provided)
  • Payment Information: Billing address, payment method details (processed securely by third-party providers)

Performance Data

We collect performance-related data including:

  • Event times and results
  • Performance classifications and rankings
  • Personal bests and improvement trends
  • Event participation history
  • Competition results and standings

Usage Data

We automatically collect certain information about your use of the Service:

  • Device information (model, operating system, unique device identifiers)
  • App usage statistics and analytics
  • Crash reports and error logs
  • Network information and IP address
  • Location data (if enabled)

How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To provide and maintain the Arena Time service
  • Performance Tracking: To track and analyze your riding performance
  • Leaderboards: To create and maintain competitive leaderboards
  • Communication: To send you updates, notifications, and support messages
  • Improvement: To improve our Service and develop new features
  • Security: To protect against fraud and ensure Service security
  • Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Public Information

The following information may be visible to other users:

  • Username and profile information
  • Performance results and rankings
  • Leaderboard standings
  • Public comments and interactions

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Data storage and processing (Firebase, Google Cloud)
  • Analytics and performance monitoring
  • Payment processing
  • Customer support

Data Security

We implement appropriate security measures to protect your personal information:

  • Encryption: Data is encrypted in transit and at rest
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Regular Audits: Security assessments and vulnerability testing
  • Secure Infrastructure: Hosted on secure, monitored servers

Data Retention

We retain your personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

You may request deletion of your account and associated data at any time by contacting us at admin@equestrolabs.com.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Opt out of certain data processing activities

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and sending you an email notification.

Contact Us

If you have any questions about this Privacy Policy, please contact us: